Reading and answering replies is most of the Inbox. This page covers the controls that do something beyond the thread — they mark it, flag it, export it, or send it somewhere else. Some sit at the top-right of an open conversation; the two that describe the neighbor rather than the message, Mark as interested and Follow up, sit in the contact card just under the header.
Star a conversation
The star is your own bookmark. Click it on any open conversation and it turns amber; click it again to remove it. Starred conversations get a small star on their row in the list, and the Starred filter pill shows only those.
Nothing about a star is visible to the neighbor. It does not send anything and it does not change the conversation — it is purely how you mark the people worth coming back to.
Note — The star is the input to two other features
If your account has a contacts export or a Smartsheet connection turned on, the star is what feeds them. Everything below only ever includes conversations you have starred.
What gets saved with a star
The moment you star a conversation, we take a snapshot of that contact — name, phone, address and company as we know them right then — and keep it with the conversation. That is deliberate: contact records get cleaned up over time, and a snapshot means an export you run months from now still has the details that were true when you flagged the person.
Mark a neighbor as interested
Mark as interested is a labeled button in the contact card, under the conversation header. It flags the conversation as interested in the campaign platform that sends your email, not just in this portal. Once set, the button reads Interested; press it again to take the flag off.
This is different from the Positive label. Positive is our read of the reply — a guess made automatically from the words. The button is you saying so, and it travels back to the sending platform, where it shows up in the campaign's own reporting. Use it when a reply is a real lead and you want that recorded, whatever the automatic label says.
If the flag cannot be saved — the sending platform is briefly unavailable, or the conversation predates the link to it — the button reverts and tells you. It will never show as flagged when it is not.
Flag a contact to follow up
Beside it is Follow up. Use it when a neighbor is worth another go but there is nothing to do about it today. Once set the button reads Following up, and pressing it again clears the flag.
Two things make it different from Mark as interested:
It is about the person, not the message. The flag stays with the contact, so it survives them writing to you again, and it shows up as the Follow up status on your Leads page, where you can filter the whole list down to the people you flagged.
It stays inside Grassfed. Nothing is sent to the campaign platform and nothing reaches the neighbor. It is your own working list.
If we cannot match the conversation to a contact record — which happens on some replies, since not every reply resolves back to a specific neighbor — the button is greyed out and says why. Star the conversation instead; the star works on every thread.
Export your starred contacts
Note — Only on accounts set up for it
The Export starred button appears above the filters only if your account has the contacts export enabled. If you would like it turned on, ask your Grassfed contact.
Export starred downloads a spreadsheet (CSV) of every contact you have starred — one row per person, not per message, so someone who replied three times appears once with all three replies in the reply column. It uses the snapshot taken when you starred them, so the details are complete even for older conversations.
There are two layouts, and yours is set up for you:
Standard — first and last name, email, phone, city, state, zip, the reply text, the reply date, the campaign, and the date you starred it.
Salesforce — a column layout that imports directly into a Salesforce org without editing, including the billing address fields and a digits-only phone.
If you have not starred anything yet, the button is greyed out and tells you so.
Forward a conversation
Note — Only on accounts set up for it
The Forward button appears on a conversation only if your account has forwarding enabled. Ask your Grassfed contact if you would like it.
Forward sends the whole conversation — every message, in order, as plain text — to any email address you type. Use it to hand a lead to a transaction coordinator, loop in a co-listing agent, or send a lender the context.
Type the address, optionally add a note that appears above the transcript, and press Send forward. A few things worth knowing:
The neighbor is not involved. The forward does not reply to them, does not appear in their thread, and does not add the person you forwarded to any campaign. It is a one-off email from Grassfed to the address you typed.
Replies come to you. If the recipient hits reply, it reaches your email address, not Grassfed's.
You get a real confirmation. If the email cannot be sent, you see the error and the dialog stays open — you will never see a "Sent" that did not happen.
This is different from Loop yourself in on the reply composer, which copies your own address on a reply that the neighbor also receives. Forward is private; Loop yourself in is not.