Some people should never hear from your campaigns: past clients, personal contacts, your own family on the block, anyone who has asked you directly to stop. Suppression in the Settings rail ("People to never email") is your do-not-email list — the page heading reads Suppression list, with a running count of addresses suppressed: "People you never want us to email."
Add addresses
Open Settings → Suppression.
Paste email addresses into the Paste emails to suppress box. Any mix of commas, spaces, or new lines works — paste straight from a spreadsheet column if that is where your list lives. Duplicates are ignored automatically.
Select Add to suppression list. A confirmation shows how many entries were added, and they appear under Current entries immediately.
Adding someone stops them immediately, not just next time: the address is skipped when future campaigns pick their contacts, and any campaign that person is already part-way through will not send its next email.
Read the current entries
Each entry shows the address, an expiry line when the block is time-limited, and a reason tag.
Blocks you placed:
manual block — a block you placed yourself: an address you added here, or a person you reported from a conversation in the Inbox (Reporting the wrong contact).
Blocks we placed for you (these are locked — see below):
positive reply — the contact replied positively, so campaigns step aside and leave the conversation to you.
90-day lockout — the automatic no-repeat hold that keeps us from contacting the same person again too soon after we emailed them for you.
unsubscribed, opted out, bounced, spam complaint, wrong contact — people who removed themselves, or whose address is undeliverable. These come from the platform-wide do-not-email list and carry an amber reason tag. You only see the ones that are your own leads.
When a block expires on a date rather than lasting forever, the entry shows Expires Nov 1, 2026 underneath the address (or Expired … once the date has passed). After that date, campaigns may include the address again.
Export the list
Select Export CSV in the Current entries header to download the whole list as a spreadsheet file. The file is named for your account and the date you pulled it — for example grsfd-suppression-your-name-2026-08-19.csv — so it still tells you whose list it is and how old it is after a few months in your Downloads folder.
The download has one row per suppressed address, with these columns in this order:
Column | What it holds |
The suppressed address. | |
Reason | The same reason tag shown on screen — manual block, unsubscribed, bounced, and so on. |
Source | agent for a block on your own list, global for a platform-wide unsubscribe or bounce. |
Added At | When the block was placed. |
Expires At | When it lifts — empty when the block is permanent. |
The file is built fresh from your full list, not from the rows visible on screen, so it includes entries beyond the ones the page displays. Export CSV is greyed out while you have nothing suppressed.
Note — A partial export tells you so
In the rare case we cannot read every unsubscribe and bounce for your account, the first line of the file is a plain-English warning that it is partial. A file without that line is complete.
Remove an entry
You can remove the entries you added. Select the × on a manual block to remove it; future campaigns may then include that address again.
Every other entry is locked: instead of an × it shows a shield, and hovering it explains why. The header above the list shows a "N locked" count so you can see at a glance how much of the list is not yours to change. If you try to remove a locked entry anyway, the page tells you the entry was added automatically and cannot be removed here.
Important — Locked entries protect you, not us
A locked entry is a promise already made on your behalf — an unsubscribe or bounce we must honour by law, someone who already replied to you, or your own 90-day no-repeat hold. Clearing one would re-enter a person who should be left alone, so removal is not available in the portal. If you believe a locked entry is wrong, contact your account manager.
Note — This list is yours alone
Your suppression list applies to your campaigns only — it does not affect any other agent, and no other agent's list affects yours. The unsubscribes and bounces shown here are likewise filtered to your own leads.
When the list is empty, or won't load
With nothing on it, the list reads "Nothing suppressed yet." and explains that you can paste an address above, and that anyone who unsubscribes or bounces will appear here on their own.
If part of the list could not be loaded, an amber notice appears at the top of the page telling you what is missing and inviting you to refresh. Nothing has changed when you see it — it is a display problem, not a lost block.